1. Steps for submitting a booking request
Choose the correct destination
Choose Ben Thanh, Hue or Long Thanh; provide the arrival date, departure date, number of adults and children, and the room name if you have already selected one. You can begin on the booking page or contact the hotel for assistance.
Check the confirmation
Before payment, check the hotel, room name, stay period, number of guests, total cost, surcharges and change conditions. Selecting dates on the website alone does not mean that a room has been held; confirmation from the hotel is required.
2. Payment and booking confirmation
Online payment
Guests pay 100% of the booking value online. Before payment, check the correct hotel, room name, stay dates, number of guests, total cost and applicable conditions.
Confirmation email
After a valid booking is made, the Magotel system sends a confirmation email. Guests should retain the email and payment receipt for reference when support is needed.
3. Room-hold period
If you arrive late
The published information states that an hourly room is held for no longer than 50% of the booked duration; an overnight room is held until 05:00 the following day. After that deadline, the hotel may cancel the room hold.
Notify us of a changed arrival time
If your journey is delayed, contact the booking channel immediately and provide the new arrival time. Wait for confirmation that the room can continue to be held. Do not assume that notice of a late arrival automatically extends the room-hold period.
4. Early check-in and late check-out
Indicative surcharge bands
Dazi publishes surcharges of 30%, 50% or 100% of one night's rate for early check-in or late check-out of less than 4 hours, from 4 to 8 hours, or more than 8 hours. The late check-out surcharge begins 10 minutes after the scheduled time. At exactly 4 or 8 hours, confirm the applicable calculation with reception.
Check room availability
Early check-in or an extension depends on room availability. Notify the hotel in advance and request confirmation of the additional amount before using the extra time. Refer to the check-in and check-out rules.
5. Date changes, cancellations and refunds
Applicable deadline
The 168-hour deadline is calculated from the check-in time stated in a valid booking confirmation. Guests should submit a change or cancellation request through the same channel used for booking and include the booking reference and the booker's name.
Standard bookings
Cancellation at or before the 168-hour deadline: a refund of 100% of the booking value. Cancellation less than 168 hours before check-in: a cancellation charge of 100% of the booking value.
Public-holiday and Tet conditions
Bookings subject to public-holiday or Tet conditions incur a cancellation charge of 100%, including cancellations made more than 168 hours in advance, when this condition was clearly disclosed before payment.
Refunds and no-shows
A refund is processed within a maximum of 30 working days under the published conditions. If a guest does not arrive and gives no notice, the property may cancel the booking after 23:59 on the scheduled check-in date.
6. Booking support
Check information before booking
Call 056 996 6898 or message Dazi on Zalo and clearly state the hotel. Booking, changes and cancellations, hotel rules, privacy and frequently asked questions are grouped under Policies & support in the footer.