Booking changes, cancellations and refunds policy

2.1 Change room category

Room changes depend on room availability and are only effective when confirmed by Dazi.

Changing to a higher class: customers pay the difference for the adjustment period. Price depends on facility, room type and time of request; Dazi quotes the price in advance for the customer to agree.

Change to a lower class according to the customer's choice: the difference cannot be refunded or exchanged for money. If Dazi cannot provide the confirmed class, the change of class and settlement of the difference need to be agreed by the customer, this condition of forfeiting the difference does not apply.

Transfer to another facility requires separate confirmation of room and payment transfer.

2.2 Change check-in date

The time limit is from the time Dazi receives the request to the confirmed check-in time, standard is 2:00 p.m. for nightly bookings.

At least 168 hours before check-in time: date change is supported, depending on room availability.

Less than 168 hours remaining: date change is not supported; The original schedule remains the same.

Applications subject to holidays, New Year and weekends cannot be changed: not supported. Application date and conditions must be announced before payment. Application dates and scope are defined in Section 0.1.

The new schedule price and how to handle the difference will be announced for customers to agree. The paid amount is transferred to the adjustment application. Sending a request does not mean a successful change; The new schedule is only effective upon Dazi confirmation.

2.3 Change of check-out date and extension

Extension depends on room availability; Dazi can recommend a room change. Rates applicable at time of request, confirmed by prior guest approval, apply to additional periods only.

If the guest proactively pays early or shortens the stay after check-in, unused nights will not be refunded, unless specific conditions have been confirmed. Requests for pre-check-in cuts are processed as cancellations of cuts under Section 2.4, from the original check-in time.

2.4 Cancellation of regular reservations

At least 7 days before check-in time, equivalent to 168 hours: 100% refund of paid room fee.

Less than 07 days, equivalent to less than 168 hours: cancellation fee is 100% of the total room charge.

No-show according to Section 2.6: fee equal to 100% of the total room charge of the application.

The total room charge is for the entire confirmed stay, including published mandatory taxes and fees. Additional services are handled according to separate conditions announced at the time of booking.

The paid amount is deducted from the cancellation fee. If it is lower than the cancellation fee, the obligation to pay the remaining balance only applies on the condition that the customer is informed and accepted at the time of booking.

2.5 Reservations for holidays and weekends

Applications subject to non-refundable holidays, New Year and weekends have a cancellation fee equal to 100% of the total room charge, regardless of the time of cancellation. The dates and range of orders subject to this condition are displayed before payment and in the confirmation. Applicable to all guests, except for programs with other announced conditions. How to determine special nights and mixed orders applies according to Section 0.1.

2.6 Guests do not come to check in

If the guest does not arrive before 00:00 the next day of check-in and there is no room reservation confirmation for late arrival, the no-show record will be charged 100% of the total room fee. Dazi reserves the right to release rooms for the remaining period.

Guests arriving after this time need to reconfirm room status and agree on how to process payment. If late arrival is confirmed, Dazi reserves the room according to the confirmation content.

2.7 Submit change and cancellation requests

Send via email or official channel on website or booking confirmation, including booking code, full name, facility, length of stay, requirements and contact information.

Reception time is the time a valid request is recorded on the official channel, regardless of when the staff responds. Dazi sends confirmation of cancellation, fees and refund amount if any.

2.8 Refunds

Priority to refund to original payment method. If not possible, Dazi verifies and agrees to transfer funds to the appropriate account.

Refund time: 15–30 working days from the next working day after Dazi confirms refund eligibility and receives all necessary information. Working days are determined in Section 0.2; Dazi's entire extended Tet period is not excluded from the processing time.

Dazi does not charge a refund processing fee. Exchange rates or fees from banks or external payment units, if any, are according to that unit's regulations. If the money has not been received by the due date, please contact Dazi to check.

2.9 When Dazi cannot provide services

If the room cannot be provided due to reasons that are Dazi's responsibility, Dazi will notify and discuss alternative plans. Changing facilities, room types or schedules can only be done with the guest's consent.

If there is no agreement on the plan, Dazi will refund the portion of services not yet provided and carry out other responsibilities according to the law. The non-refundable condition when the customer proactively cancels does not exclude Dazi's responsibility.

Force majeure or requests from competent authorities are handled according to the actual situation, agreement and law.