Dazi Signature · Policies & support

General terms and regulations

The document summarizes the conditions for booking, staying, changing and canceling reservations, refunds, personal data protection and website use. Applicable to current facilities and additional facilities, announced on the official website of the Dazi system.

Website and Dazi Signature service operator: CHI NHÁNH CÔNG TY CỔ PHẦN MILLI LAND

Tax code: 4202035933-001

Address: 23 Truong Dinh, Ben Thanh Ward, Ho Chi Minh City, Vietnam.

Hotline: 056 996 6898

Email: info@dazisignature.com

Legal status: English translation draft pending Owner and legal review. The Vietnamese policy is the reference text until approval.

4.2 Room and service information

Dazi is responsible for providing clear, accurate information about facilities, room categories, amenities, prices and conditions. Representative photos may differ in perspective, layout, and decorative details; does not change the committed characteristics and amenities.

Requests for specific rooms, designs or amenities are guaranteed only when confirmed by Dazi. When there is incorrect or missing information, Dazi updates, notifies and coordinates handling; Do not arbitrarily change the confirmed service.

4.3 Prices and costs

Prices vary by facility, room type, dates, availability and offers. The transaction price is shown at the confirmation and booking confirmation step. Taxes, fees, included and excluded services are announced before payment.

Do not arbitrarily increase the price of the confirmed part. Additional services, changes or extensions are quoted in advance for the customer's approval. If there is a price error, Dazi will discuss how to handle it and will not automatically charge more or exclude established transaction responsibilities.

4.4 Reservation and payment

Guests provide accurate information, check facility, date, number of guests, room category and contact. The application is guaranteed according to Dazi payment and confirmation conditions. Bank notifications do not replace room confirmation. If you have paid but have not received confirmation, please contact support.

Guests should only use payment methods that are legally authorized to use them. When there are signs of invalidity, Dazi can request necessary verification and notify how to handle the application and payment.

4.6 Customer responsibilities

Provide truthful information and have the right to provide other people's data.

Comply with check-in conditions, rules and laws.

Payment of announced and approved amount.

Do not fake, cheat, distribute malicious code or illegally interfere with the website.

Respect the privacy, safety and property of others.

Handling of violations must be well-founded, proportionate and in accordance with the law.

4.7 Content ownership

Trademarks, logos, images, articles and designs are owned or legally used by Dazi and related parties. Guests can view and share links for personal needs. Copying, modification or commercial exploitation requires permission, except where permitted by law.

4.8 Third parties and incidents

Independent payment, booking, map or social network services have their own terms. Dazi remains responsible for the services, data and obligations within its scope.

Dazi maintains the website and supports handling errors affecting bookings and payments. No terms exclude Dazi's legal liability or limit the guest's legal right to complain, sue, or seek compensation.

4.9 Update terms

New version announced with effective date. The application has been confirmed to apply to the version the customer accepted upon booking; The new version does not automatically change the old transaction. Transaction adjustments require notification and consent, unless otherwise prescribed by law.

4.10 Feedback and disputes

Guests contact the focal point on the front page, providing the booking code, facility, content and related documents. Dazi checks and responds according to legal deadlines. Prioritize negotiations; Customers can still use dispute resolution methods according to Vietnamese law.

Bookings through agents or third-party platforms apply to the conditions published on that channel.